customer support consultant

Reporting Into: Managing Director

Contract Type: Permanent

Job Location: Dublin 12

Date posted: 4th May 2018

Reference: CFMCSC1

Background:

If you love working with technology and like the variety of supporting customers, and troubleshooting technical scenarios this might be the job for you. This role will play a vital part in in providing front line telephone & remote support to our Intact iQ customers and our Sage 50, 200 & Payroll customers.
 

Responsibilities:

• To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operations of Intact & Sage software at customer sites
• To ensure all issues are logged, tracked and resolved on our help desk system
• To keep the customer informed at all times of the status of their issue(s) until resolution
• To identify sales opportunities which are outside of the customer’s support agreement and follow up sales to get quotation to customer
• To highlight high priority issues where assistance from the other departments are required to get the issues resolved
• To keep informed of new changes / defects that have been made to the various softwares
• To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested
• Production and submission of documentation in line with company procedures and submitted in a timely manner

Knowledge and Experience:

• Knowledge of Sage 50 & 200 is essential
• Accounting knowledge to Leaving Cert / Third Level or an I.T related qualification
• Excellent customer service and customer facing skills to work alongside customers on and off site
• Proficient in Microsoft Word, Excel and Project
• Good telephone manner
• Experience in Accounts Payable / Accounts Receivable role
• Keen interest in all things IT related.

Package on offer:

• Permanent, full-time position
• Salary - c. €27k - €33k
• Free Car Parking

If you are interested in this role, please select APPLY below. This will create an email to us, attach your CV (plus any additional information you'd like to submit) and we will be in touch with you.