Front Office Manager

front office manager

Contract Type: Permanent

Job Location: North County Dublin

Date posted: 15th March 2018

Reference: CFMFOM1

Background:

Our client, a well established & respected name in the hospitality industry, is looking for a Front Office Manager to join the team in their North County Dublin premises.

The successful candidate will manage the Front Office Team, ensuring a high standard & efficient service is provided to all guests, whilst ensuring that company procedures are followed at all times. A key deliverable will be to ensure the highest standards of guest care and customer satisfaction are maintained at all times, hence maximising rooms’ revenue.

Main responsibilities:

To ensure the highest standards of presentation and cleanliness of the Front Office is maintained at all times
To ensure the guests receive the highest standards of care & therefore customer satisfaction throughout their stay is in line with agreed standards
To have a comprehensive knowledge of, and actively promote, all hotel & golf facilities
To plan and co-ordinate in-house activities and work with Resident Manager & other senior managers as required to package plans together
To carry out all tasks in accordance with procedures as outlined in the Front Office Standards Manuals
To ensure all tasks and checklists are actioned & completed during shift
To check the arrival list, conference guest list and VIP list to ensure that Department Managers & the Hotel Manager recognise VIPs and special guests
To participate in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration
To control & analyse departmental costs on an ongoing basis and take corrective action where appropriate
To produce weekly invoice and statement runs
To maintain the Guest Ledger
To issue Trial Balance, Managers and Guest Ledger reports
To monitor hotel’s overall service & team work daily and make recommendations for improvement to Hotel Manager and relevant Department Manager

Personal Specifications:

A natural leader of staff
Ability to lead and develop a team
Excellent communication skills both written and oral
Excellent organizational skills
Excellent customer care skills
At least two years’ experience working in a similar role
Experience in Opera an advantage
Excellent command of the English language

Package on offer:

Permanent, full-time position
Salary: €32k - €34k

If you are interested in this role, please select APPLY below. This will create an email to us, attach your CV (plus any additional information you'd like to submit) and we will be in touch with you.

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